Return/Refund Policy

You may return items in accordance with the Return/Refund Policy or, if you are uncertain about your right to return the product, you may also call Customer Service at 09 272 9500 where someone will be glad to answer your questions. L-Nutra will refund your payment when your product is returned in a timely manner or cancelled, and within 15 calendar days of our receipt of the returned product if purchased using third-party credit, such as a Visa or MasterCard.

ProLon Cancellation, Return and Refund Policy

L-Nutra is committed to customer satisfaction with all its products and services, and provides product refunds for any unopened or defective ProLon box. Please read below for further information on our return and refund policies.

CANCELLATIONS

Unless otherwise specified through a written agreement, you may request to cancel your order(s) during the 24-hour day in which the order was placed.

  • Your request for cancellation must be received, by the same day the order was placed. Call 09 272 9500 or email customerservices@prolon.nz with the Order Number in the Subject Line.
  • To cancel a subscription agreement (which includes any subsequent orders), you’ll need to notify L-NUTRA prior to an order being shipped.

RETURNS

1. Edible products, such as ProLon, are non-refundable if:

2. Unless otherwise specified in writing, you may return your “unopened” ProLon box within 15 calendar days from receipt (as documented by courier service) for any reason.

3. Damaged product may be replaced, if returned and received by L-Nutra or designee.

4. If you do not have a favorable reaction to the consumption of a product, you may request a refund but must return any remaining product.

5. A $20 return fee applies if using the pre-paid return label provided by L-Nutra. Contact customerservices@prolon.nz or by phone 09 272 9500 for more information.

REFUNDS

Refunds will be allowed for any unfavorable, but medically related event, or a product quality concern. At such time, the customer service team or staff member will:

  1. Generate a pre-paid return label and inform you that there is a $20 processing fee, to cover the cost of shipping.
  2. Notify you that refunds will be processed within 10-14 business days after receipt of the product.

Please do not hesitate to contact customer service at 09 272 9500 for any questions or more information about our product returns and refunds policy.